Customer Service Representative (CSR)

Pinetop-Lakeside, AZ

As a proud member of the Sky Blue team, they are a positive representation of their company, by exhibiting
the company’s core values, following company standards, and providing excellent service externally and internally. Providing daily support to clientele and providing an excellent customer experience every time.

Job Duties:
– Taking phone calls from customers, technicians, vendors, etc. Answering questions, booking
appointments, redirecting calls and taking messages.
– Act as a customer advocate and problem solve to best resolve customer’s problem/concerns.
– Timely lead handling from Slack, Yelp, Google and High Level. Ensuring leads are contacted, booked
and returning clients calls have been made.
– Make outbound existing attached and non attached customers to book appointments and keep
schedules full for the service department.
– Assist accounting with accounts receivables.
– Assists with processing payments for technicians in the field.
– Take inbound client calls and Obtain all required client information regarding inbound and outbound
appointments.
– Work in SERA to book/ schedule and manage client calls.
– Misc admin tasks as requested
– Perform any and all other tasks delegated by upper management.

Job Expectations:
A CSR is required to show up each day to work/ for all schedule shifts and to perform all job duties listed above. If for
any reason they are unable to fulfill any/ all of their duties or will be unable to be at any scheduled shift, they are required to notify the CFO, 2 hours minimum prior to their shift. A CSR is required to be a positive representation of Sky Blue
Team at all times, following all handbook rules and policies, professionally handling unfavorable circumstances, and creating positive working relationships with all employees and customers.

Send your resume over to info@skybluehvac.com to apply.